Refund/Exchange Policy

If for any reason you are dissatisfied with your purchase, you can request a refund of the product/clothing by letting us know at itsericasplace@gmail.com .  You have 30 days to return an item for a full refund.   To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

 

To start an exchange, you can contact us at itsericasplace@gmail.com .  If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.  We will notify you once we’ve received item(s) and inspected your exchange, and let you know if the exchange was approved or not. Also in very few cases, an item may become no longer available or sold out. We are more than happy to refund you at full price and explain to you via email why an item is no longer available.  Of course, our site is updated daily to keep an accurate account of inventory and what’s available. 

You can always contact us for any exchange question at itsericasplace@gmail.com .

Damages and issues  

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.